Terms and Conditions

Introduction: We welcome you to the 3hunnid store. The following conditions apply to all transactions that take place through the online store or the applications that follow it. The following conditions are considered the basic reference for transactions on the store.

The purpose of the list of terms and conditions:

The primary goal is to take care of customers’ rights and aspirations towards 3hunnid while taking care of the online store’s rights and avoiding mistakes.

Purchase orders :

The 3hunnid store always supplies the store with the products that are in stock, and the ordering process takes place if there is sufficient availability of the product in stock, and the store is committed to ordering a product and its unavailability beyond our control. We will automatically process the refund to the customer as soon as possible.

The 3hunnid store has the right to reject a purchase request for all reasons, whether by refusal or apology in the case of small and large quantities, and this is because we see that there is a defect, whether in product information, price, or inaccurate information, which will harm the company.

3hunnid store products are not intended for resale by means of traditional sales or through social media or e-commerce sites. The customer cannot sell in the name of the store or on behalf of Ankh, and he has no right to impersonate a representative or distributor of the store without obtaining official approval from the management of the locksmiths store.

When the order is confirmed on the order completion page, the purchase procedures are concluded, and thus your order is placed in a status of execution, and therefore you have paid the full amount due, including value-added tax, shipping and delivery fees, whether by paying via Visa and MasterCard or cash on receipt, depending on your choice. during the purchase process.

In the event that the customer requested a product and did not receive it for reasons related to an error or defect in the product, the store bears responsibility in the event that there is already a defect or error in the products after being reviewed by specialists, and in that case it bears the cost of shipping and sending other products to the customer, in the absence of an error Of the products, the store has the right to take all measures that preserve the rights of the store.

Payment methods:

The price of products and shipping fees are displayed in Saudi riyals, and value-added tax is applied to all product prices, and it is displayed in detail during the completion of the order, and it is 15% of the total product price. We accept the following payment methods:

• Payment upon receipt in Saudi riyals

• Payment by Visa or MasterCard

• Payment by transfer to the institution’s bank account

• Payment by Paypal account and through Visa and MasterCard

We do not share your payment data with any third party, and the customer maintains the full privacy of all his account data. The data entered during card payment must be the same as the card data recorded in order for the payment process to be safe and sound.

Shipping and delivery policies:

The shipping service is provided by 3hunnid within the Kingdom of Saudi Arabia via Aramex for delivery. Delivery takes place within a maximum of 3-7 working days, taking into account delays if there are many requests in the waiting list. Locksmiths strive to meet all requests as quickly as possible with excellent packaging and quality.

During the purchase process, 3hunnid asks for your e-mail, mobile number, city, district, street number, neighborhood, and house. All of this information helps us reach you quickly. You are also notified through mobile and mail of the latest developments in your request.

In the event that there is an error in the contact data or the customer’s address is not clear because it is outside the urban area or the paved roads, the shipping company may contact the customer to receive the products from the nearest distribution office or warehouse available to the customer’s location.
Shipping companies may also ask the customer, in case he is in a hurry to receive or does not want to wait for the shipping company’s representative, to go to the nearest branch or warehouse to receive.

Shipment tracking:

When your order is shipped, you will receive a text message with an e-mail informing you of the details. To track your order, click on the link to show you the shipment tracking details through Aramex, or visit the shipping company’s website, then put the tracking number in the search field designated on the shipping company’s website, and you will get a full and detailed timetable for the movement The shipment until the moment you receive it and sign for receipt.

Cancellation, exchange and return policy

3hunnid always strives to meet all customer requests in a professional manner, so we have a wonderful customer base and we provide methods of cancellation, exchange and return as follows:

Cancelling order :

All 3hunnid customers can cancel their orders through the control panel and press the “Cancel Order” button next to the View Order button, then write the required data and send the request. The locksmith team will review your request and then approve it, and you will receive a notification of approval to change the status of the request to Canceled, and by this we mean the requests that It was not received or did not come out of the shipping company.

Return / exchange order:

The policy of the 3hunnid store depends on giving the best experience to the customer, so in the event that you request a return or exchange of a product, you can contact us through the methods available on the Contact Us page. You can contact the customer service team and tell them the order number and the reason for the return or exchange, and your request will be worked on as soon as possible, Orders are delivered in a packaged condition and to ensure that there is no error in them. In the event that the product is damaged by the customer, the store has the right to take the necessary measures to guarantee its rights.

A product can be returned / exchanged within 7 days of receiving the product, provided that it is in good salable condition and is reviewed by 3hunnid specialists, after which you will be informed of the extent to which your order can be returned or replaced.

User ratings:

Your ratings of products, including questions, comments and suggestions, become our exclusive property, and once you share your comments or criticisms with us on the site, you also grant us the right to use the name that you display that is directly related to criticism, commentary or any other content. You are not entitled to use a false email address, claim that you are another person, or attempt to mislead us or any third party regarding the authenticity and reliability of any of the posts. We may remove or edit any of the posts.

Disclaimer:

3hunnid store disclaims any and all warranties, either express or implied, for any merchandise offered on our web site. On your part, when you purchase from our store or any of its official channels on the communication sites, or through your use of our website, you acknowledge that you bear sole responsibility for its use. However, this disclaimer does not apply to any product warranty provided by its manufacturer. This disclaimer forms an essential part of this Agreement.

Limitation of liability:

Nothing in these Terms and Conditions is intended to prejudice your rights under the laws of the Kingdom of Saudi Arabia. YOUR USE OF THE WEBSITE OR ANY SERVICES OR PRODUCTS IS AT YOUR OWN RISK AND UNLESS OTHERWISE IN THESE TERMS AND CONDITIONS, YOU ARE SOLELY RESPONSIBLE FOR LOSSES THAT MAY ARISE FROM YOUR USE OF THE WEBSITE OR ANY SERVICES OR PRODUCTS.

Additional terms and conditions:

• 3hunnid Store has the right to amend these terms and conditions at any time without notice to you and your commitment to this amendment.

• We are committed, through our site or its accompanying applications, not to make deals or provide any services or products to any of the countries subject to sanctions by the Office of Foreign Assets Control in compliance with the laws of the Kingdom of Saudi Arabia.

• In the event that any of the provisions contained in these terms and conditions are deemed invalid or unenforceable, this shall not affect the rest of the other terms and conditions, which shall remain in full force and effect.

  These terms and conditions have been prepared in the Arabic language, and the English-speaking customer must translate these terms at his own risk and without any liability on the part of the 3hunnid store. In the event of any conflict between the Arabic text and the English translation made by the client, the Arabic text is referred to as it is the reference and the basis for the terms and conditions document. These Terms and Conditions shall be governed by the laws of the Kingdom of Saudi Arabia and the courts of the Kingdom of Saudi Arabia in the city of Riyadh shall have exclusive jurisdiction over them.

• Please check the Terms and Conditions regularly for all updates. Your continued use of the Site constitutes your full acceptance of all changes to the Terms and Conditions.

If you have any questions, please email us through the Contact Us page or via phone number or whatsapp.

Or by e-mail: support@3hunnid.com

3hunnid online shoe shopping store, Saudi Arabia